Cancellation & Refunds

A clear cancellation and refund policy is essential for building customer trust in e-commerce. This policy includes a 24-hour return window, allowing customers to assess product quality and suitability. When a return is initiated and the product is received by the seller, refunds are processed within 24 hours, and the amount typically reflects in the customer’s account within 7 business days, depending on banking procedures.

Due to the nature of imitation jewellery, all sales are final and returns or exchanges are not accepted unless the product is defective or damaged on arrival. In such cases, customers must notify the company within the specified timeframe and provide an opening video to initiate the return process.